EZW

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Desktop Support Engineer (P06)
Posted 5 days ago
Jafza
To provide support to end-users for the effective usage of IT equipment and IT systems. To provide on-site support to Senior Executives in...
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Job Description:


  • Ensure that Desktop Support calls are resolved in a timely manner to the satisfaction of end-users and forward more complex ones to senior IT colleagues to ensure timely resolution.

  • Responsible for conducting desktop and peripherals installation and configuration to ensure required IT equipment is available and fully functional for EZW employees.

  • Conduct breakdown maintenance of IT equipment, and ensure minimum down-time.

  • Responsible for vendor coordination for repair and maintenance of IT equipment across EZW locations.

  • Analyse and report data related to support calls, to identify problem areas and bring it to the attention of senior management for preventative and corrective actions.

  • Perform other work associated duties as assigned by direct line manager.


Skills Required:

analytical skills
communications skills

Preferred

Education Qualification:

Bachelor Degree

Minimum Experience:

Fresh Graduate

Nationality:

United Arab Emirates

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